N1 Casino Responsible Gambling Tools
What Safer-Gambling Tools Are For
Pokies and table games are entertainment, not a way to earn income. Safer-gambling tools exist to help you stay in control of your time and your money while you play, so the experience stays enjoyable rather than stressful.
These tools sit inside your N1 Bet account settings. They are free to use, and you decide the settings that suit your own budget and lifestyle. Nobody else can set these limits for you, and nobody at N1 Bet can remove a limit early on your behalf without the required cooling-off period.
This page explains what each tool does, how self-exclusion works, how to set a limit step by step, the warning signs of problem gambling, and where to get confidential help in New Zealand. Everything on this page is strictly for players aged 18 and over.
Self-Exclusion and How It Works
Self-exclusion lets you close off access to your account for a fixed period. It is the strongest tool available and is intended for players who need a complete break rather than a reduced limit.
What happens when you self-exclude
- Your account is locked and you cannot log in for the period you choose.
- Marketing emails and promotional messages stop during the exclusion period.
- Any pending withdrawals are still processed to you as normal.
- Reactivation is not immediate: exclusion periods cannot be reversed early on request, which is deliberate and protects you from a moment of temptation.
Who to contact
Self-exclusion is arranged through the support team via live chat or email. Ask for a self-exclusion and confirm the length of time you want applied to your account.
Safer-Gambling Tools Compared
Use the table below to see what each tool does and how it is switched on. All tools are managed from your account, either directly in settings or by asking support to apply them for you.
| Tool | What it does | How to switch it on |
|---|---|---|
| Deposit limit | Caps the amount you can add to your account over a day, week or month | Set it in account settings, or ask live chat to apply it for you |
| Loss limit | Caps the amount you can lose over a chosen period, regardless of how much you deposit | Set it in account settings, or ask live chat to apply it for you |
| Time-based reality check | Sends an on-screen reminder showing how long you have been playing in the current session | Enable it in account settings under session preferences |
| Session/time limit | Automatically ends your session and logs you out after a set amount of time | Set the maximum session length in account settings |
| Self-exclusion | Locks your account for a fixed period so you cannot log in or play | Requested directly through live chat or email support |
Setting a Limit Step by Step
Setting a deposit, loss or time limit takes only a few minutes. Follow these steps from your account.
- Log into your N1 Bet account and open your account settings.
- Find the responsible gambling or limits section within settings.
- Choose the tool you want: deposit limit, loss limit, or session/time limit.
- Enter the amount or time period that fits your budget and select daily, weekly or monthly.
- Confirm the change. If you don't see the option you need, contact live chat and ask support to apply it manually.
- To lower a limit, the change applies immediately. To raise a limit, a cooling-off period applies before the higher amount takes effect, giving you time to reconsider.
The minimum deposit at N1 Bet is NZ$20, so it's worth setting a deposit limit that reflects a comfortable, affordable amount above that minimum rather than an amount you'd struggle to lose.
Recognising the Warning Signs
Problem gambling can develop gradually, and it's not always obvious from the inside. Being honest with yourself about the signs below is the first step toward staying in control.
Signs to watch for
- Spending more time or money on pokies than you planned, on a regular basis.
- Chasing losses by depositing again to try to win back what you've lost.
- Borrowing money, using bill money, or hiding spending from family to keep playing.
- Feeling irritable, anxious or low when you try to cut back or stop.
- Neglecting work, study, relationships or sleep because of time spent gambling.
- Lying about how much time or money you're spending on gambling.
What to do if this sounds familiar
If any of these signs feel familiar, set a deposit or loss limit today, take a short break using session limits, or self-exclude while you think things through. Speaking to a free confidential service is also a good next step.
Where to Get Help Locally
Support in New Zealand is free, confidential, and available regardless of which operator you play with.
- Gambling Helpline NZ: 0800 654 655, available for a confidential conversation about your gambling or someone else's.
- Family and friends: talking to someone you trust can relieve pressure and help you see the situation more clearly.
- N1 Bet support: live chat and email support can apply limits or self-exclusion to your account on request.
You are never obligated to keep playing, and reaching out for support is not a failure. It is a practical step that many players take.
Frequently Asked Questions
How do I set a deposit limit on my N1 Bet account?
Open your account settings, go to the responsible gambling or limits section, and choose deposit limit. Enter a daily, weekly or monthly amount and confirm. If the option isn't visible, live chat support can apply it for you directly.
Can I remove a self-exclusion early if I change my mind?
No, self-exclusion cannot be lifted early once it's active. It runs for the full period you selected, which is intentional and designed to protect you from reversing the decision in a moment of urge or frustration.
What happens to my money if I self-exclude?
Any funds already in your account and any pending withdrawals are still paid out to you as normal during self-exclusion. The exclusion only blocks account access for placing bets or depositing further funds.
Is the Gambling Helpline NZ free and confidential?
Yes, 0800 654 655 is a free, confidential helpline available in New Zealand. You can call about your own gambling or on behalf of someone else, and you don't need to give personal details you're not comfortable sharing.
Will lowering my loss limit take effect immediately?
Yes, reducing a loss limit applies straight away once confirmed in your account. Raising a limit works differently: it requires a cooling-off period before the higher amount becomes active, giving you time to reconsider the change.
Do I need to be a certain age to use these tools?
Yes, all N1 Bet accounts and safer-gambling tools are strictly for players aged 18 and over. Age verification is part of account setup, and these tools are designed exclusively for legal-age players managing their own play.